YS
Yusuf S

1 reviews | Active since Sept 2018

02 Oct 2018, 20:18

Standard bank car warranty krap

Today I got the worst service ever in my life I bought a car in 2016 finance it was standard bank on the 30th September 2018 had a problem with the car the Monday morning I phoned in they could not find my warranty policy phoning around the hole day don't get a answer the Tuesday I got a the reason why they didn't find my policy because my policy lapsed in 2016 but they have been taking my money for the past 2 years I bought the car in 2016 took the warranty plan in 2016 and the policy lapsed in 2016

0
Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2018, 08:36
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

YS
Yusuf S's update03 Oct 2018, 08:43
Reviewer Update
So bad that you can't even write me a msg using a automated response so use got no interest in your clients the biggest bank in the country can't afford to hire someone to respond to complaint so bad service of standard bank