pP
portiamogatusi P

1 reviews | Active since Mar 2017

03 Aug 2017, 10:28

Standard Bank Car Finance once again fails to assist me!! What an epic fail

<p>I am extremly disappointed and annoyed with Standard Bank Vehicle finance. Since January this year i have had to call them to remind them to debt my account for my vehicle finance. I then get a call from Suzan telling me that my account is errors and my case has been referred to an external legal individual called Thembi to recover the outstanding debt amounts. I have paid my account every month without fail and I was shocked to find out that no one called me to inform me I am in errors and i receive a call from Suzan.</p> <p> </p> <p>The inconsistency in them debting my account on time amazes me and i was the one who had to remind them to debt yet now they treat me as though i have failed to make payments. I have called so many times to try resolve this and no one has been of assistance. I cant even get a simple statement that reflects which months i allegedly am in errors for so that i can compare it to my own bank statement. I have called numerous times to try and resolve this!! I regret ever getting finance with Standard bank.</p> <p> </p> <p>I would love for this to be resolved.</p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply04 Aug 2017, 08:48
Official

Dear Kefilwe

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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