Standard bank - Car finance

I wouldn't recommend anyone to take car finance via Standard bank, their service is just bad, I made a Capital payment to shorten my payment term on the 25th of July and they shortened my term by 14 months and I decided to make another payment on the 31st of July which was X2 the previous lumpsum I made on the 25th of July, my logic was that, my term will be reduced by not less than 27months since there's only 5days in-between the 2 lumpsums made, I was very clear that these payments are to be Capitalized to reduce my payment term and that the monthly debit order should carry on as normal and I even stated that they should not reduce my monthly payments, they must carry on. I am still fighting over that, even today and I am not getting any help, now they did not deduct the monthly instalment reason for that I don't know. I regret making business with Standard Bank and the worst part they told me that they are not allowed to meet with clients yet they are not helping me in any how. I honestly regret doing business with Standard bank. I feel like they are just *****ing my money, day light.