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Aghmad A

1 reviews | Active since Aug 2018

15 Aug 2018, 07:55

Standard Bank Cape Gate Poor Service

I had the worst experience at Standard Bank Cape Gate on the 14th August 2018. Waited for about 50 minutes for assistant by a specific help desk customer care I think Im not sure dont care either, other people got helped before me which I was before these people and when I asked when will I be assisted the service provider is on her way out. Such a big fancy bank for what? This is one of the reason why I changed banks.

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Replies (2)
Standard Bank
Standard Bank's reply15 Aug 2018, 09:33
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply16 Aug 2018, 12:24
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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