Standard Bank Cape Gate cannot spell!

Standard Bank Cape Gate is the worst!! A consultant named Funeka loaded my surname incorrectly and also gave me a second name although I only have one, the second name was my HUSBANDS second name. All this even despite scanning my marraige certificate and making a copy of my ID which was right in front of her!! I now cannot recieve my UIF payment because of this. When I returned to the branch they advised that they will correct the error and make the amendments and this would take 3 DAYS!! . The amendment was made by ONLY eliminating my husband's second name, but left the spelling of my surname spelt incorrectly. How pathetic must one be??? How difficult is it to see the difference between and "E" and and "A"?? I have sent emails to the complaints division, got zero response!! Apart from people sitting in this branch for hours on end to get assistance, you also have staff members who cannot read. I have never been so appauled in my life!! Standard Bank has dropped the ball!!