Standard Bank - Cape Gate -

I have tried lodging my complaint with the the contact centre and via Facebook and I am having no luck, Standard bank has ****** my money for a fault made by a consultant in the Cape Gate Branch

I went into the cape gate standard bank on Sunday 19 November to close a contract save account. Which was done and I was charged a penalty of R200 which I agreed to. However the consultant did not cancel the debit order.

The debit order then went off at the end of November and I was not happy as I close the account and where is this money going too. I phoned the contact center who told me only the branch can undo this and I need to visit the branch.

I then visited the Cape Gate branch again on the 17 December and spoke to Godfrey who said he will reverse the November Debit order and I will not be charge another R200 penalty as I paid this already

The reverse was done however I was charged yet another R200 penalty for a mistake which was done by cape gate standard bank, Godfrey assured me this will not happen, his exact word to me was "I am not going to Fight with you today mam, I will get this sorted for you on Monday"

Clearly he was only saying that to get me out his branch as it was 12h00 already on a Sunday just after the public holiday and he wanted to go home.

I want that R200 penalty to be reversed. I email Godfrey Koonthea on the 19 December and 22 December and I have not heard back from him. I want this resolved today.