Standard bank cant resolve ***** case, My money is not safe with Standard bank

On the 8th May i received a sms that R1197.00 went off my account. I was at my house, my card was in my purse. I contacted Standard bank immediatly and reported it. Standard bank then stopped my card and inform me that it was an escort agency who took my money and it will be investigated and will take 6 days. Standard never came back to me with feedback. On the 17th I went to Standard bank after i received an sms to collect my new card and ask them about my case, the bank informed me to call the ***** department because they dont deal with that. I call Standard bank ***** department inside bank on 17th and was only then given appoligy and informed that a team leader needs to sign the form and my money will be in my account in 48hrs. The following day on 18th a Standard bank consultant contacted me and inform me that i need to fill in a Dispute form and then the matter will be investigated, and that the previous month a R82 also were taken by that same place, i only then look at my statement to see, but i was not aware of the R82. I then insist to speak to a team leader named Thabo Kgoroba and he informed me that it was Avis car rental and that he will investigate and call me that afternoon. At 16h00 Thabo from Standard bank called me and informed me that appoligy but it was not Avis car rental but a dating site that took my money and ask that i forward him personally the dispute form and that he will call me on the 23rd May, but he will definatly come back to me with answers on the 24th today. Thabo never called me on 23rd and iam still waiting on answers and my money. I feel that my money was in their hands to protect and safe.....