ST
Shelly T

1 reviews | Active since Apr 2009

04 Oct 2021, 14:19

STANDARD BANK CAN'T EVEN GET A CHANGE OF ADDRESS RIGHT!!!

My husband and I moved to Gordons Bay, Western Cape from Gauteng at the end of January 2021 due to an ill family member. The first opportunity we got to do our change of address was approximately 3 weeks ago when both my husband and I went into Standard Bank in Somerset West. We both took our ID's, our proof of residence and also provided the consultant with our bank details ad requested that our change of address be done to both our current accounts, our credit cards as well as our garage card.

I then received both my husband's and my credit card statements the other day and notice that not only was our address not changed, but the address on my husband's credit card statement was a place that didn't even exist. How on earth did Standard Bank thumb suck these details.

Now Standard Bank wants to inconvenience us because they were useless, *********** and negligent!!!

I recently received both min

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Replies (1)
Standard Bank
Standard Bank's reply05 Oct 2021, 01:10
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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