1 reviews | Active since Mar 2009
Standard Bank - Cant even close an account 1 year later!
i closed my private ban k account in may 2017. i still receive statements. I have emailed my banker Carol Mbuyane many times. no response received.
Please address this to somebody who can actually deal with this matter.
Thank you
Thank you for posting your comments.
We are looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
We are looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised on Hello Peter.
We refer to your complaint we received, with regards to credit card statements we emailed to you.
We have escalated this matter to the relevant business unit for them to ensure all the credit card accounts in your name were closed. We have received confirmation from our Card Division that all the cards were closed and statements were erroneously generated due to the system glitch. We can assure you this has been corrected and ensure no repeat on this incident.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us time and opportunity to address your concern raised on Hello Peter.
We refer to your complaint we received, with regards to credit card statements we emailed to you.
We have escalated this matter to the relevant business unit for them to ensure all the credit card accounts in your name were closed. We have received confirmation from our Card Division that all the cards were closed and statements were erroneously generated due to the system glitch. We can assure you this has been corrected and ensure no repeat on this incident.
We apologise for the undue frustration, and for the inconvenience caused in the matter.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***