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Koos K

1 reviews | Active since Nov 2018

15 Sept 2020, 18:39

Standard Bank - Can't complain about the service as there is none

You can't complain about the service as there is none. I phoned the Standard Bank helpline on the 7th of September 2020 requesting a copy of agreement and the consultant stated I'd be receiving the mail in 3 minutes after the call ended. I waited until the 10th of September 2020 and still did not receive this email. I proceeded to phone Standard Bank again on the 10th of September 2020 and the consultant provided me with a reference number and initially stated that the query will be resolved by the 11th of September 2020, yet the SMS that was sent to me with the reference number stated that the query's due date was the 15th of September 2020. Today on the 15th of September 2020 I phoned Standard Bank yet another time and the consultant advised that I'd receive the email by the end of the day. It is now passed the end of the day and I'm still waiting.

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KK
Koos K's update16 Sept 2020, 22:06
Reviewer Update
Good day, please note that I phoned the support line again today and was assisted by Pearl Molete. I am not sure why other operators cannot be as prompt and swift as her. I want to thank her for the amazing service I received today. She assisted with my query almost immediately and I received her correspondence via email as we were still on the phone. She had asked me to stay on the line to rate her service, yet I believe because of the fact that she phoned me back I was not routed to the rating section when she ended the call. Please note that I rate her service level as a 10/10, yet my statements to other personnel stand and they all receive a 0/10 and Standard Bank is being branded as useless because of these few rotten apples. Thank you again Pearl for your assistance in resolving this matter.