Standard Bank cannot rectify their own mistakes

so - lies told by Standard Bank on 25 February here on this forum and on 4 March 2019 are still continuing, as they have not resolved and or addressed this matter as a matter of urgency (as indicated in their responses) - after 3 weeks they have not rectified their own mistake and I have now (on my own accord) ordered a new card - will see how much they ***** from him in charging me for the new card