Standard Bank cannot be trusted as is a failing financial institution.

Great. And when can I expect a follow-up response since you will be dealing with this issue as a matter of urgency? When will I receive an explanation as to why your customer care line and your complaints Dept. both state that there was nothing wrong with systems on your side, nothing wrong with my card or account on my side, so apparently nothing wrong with anything at all. In other words - nothing to see here - EXCEPT THAT I cannot access my own funds from an ATM OR a speed point in a shop. Effectively barring me from making any purchases. My groceries are still waiting at a PnP since I had to just embarrassingly leave them at a till. And now I am expected to just trust that you have your act together and I must just have faith that all my funds currently with Standard Bank will be available to me when I need them. I have been given absolutely no assurances that your organisation has not gone BAD or has been not compromised in the current political climate. The only information that I can currently confirm is that any money with your bank cannot be accessed at will. Making your institution null and void in today's world. So perhaps you would like to give me some assurances and not just a std blanket response about how you 'really' do care enough to do NOTHING since there is absolutely no actionable information provided in your response above. Ref numbers: customer care: *** | Complaints: *** I do hope that this is not your "best possible service" that you are all so "committed" to providing. STFUAGO!

Um, OK... How was this matter resolved exactly if the problem still persists... do pray tell?
Since your lack of service delivery is causing me financial harm and frustration I would appreciate some details as to what the problem was on your side, what actions were taken for you to claim the problem is now resolved, when it in fact, the issue still persists? Mkay?