WP
Wentzel P
1 reviews | Active since Oct 2013
12 Apr 2021, 11:11
Standard Bank canceled home loan debit order to keep me from moving to my normal bank
<div>Really disappointing.... I was in the process of moving my home loan from standard bank to FNB, Standard bank then cancelled my debit order without any notice, let it go by for a few months and let the interest climb so I can't move my home loan, I am starting to wonder if this is on purpose.... I have emailed so many times and ***** does not get back to me, only that the matter was sent to management, is management on a retreat of leave for a month? My ref is query *** and I need feedback, I am at the stage where I am going to take legal action because of non compliance from standard bank, until today they have given no reason as to why the debit order was canceled.</div>
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Replies (1)Standard Bank's replyOfficial
12 Apr 2021, 22:46Hello Wentzel,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply12 Apr 2021, 22:46
Official
Hello Wentzel,
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
**********
********** (fax)
***********
