STANDARD BANK CANCEL YOUR U COUNT REWARDS AFTER THEY OFFER YOU AN UPGRADE ON YOUR CREDIT CARD

Standard Bank U Counts rewards decided to deregister my reward account after they offered me an upgrade on my old credit card. I was not informed that I should update my details to the new credit card, to top it off I have not been receiving my credit card statements for months even when I went into their branch (Boulders Midrand) and waited more than 2 hours to be assisted, so I could not see if they were deducting. I spoke to Lulu who first said my account was closed, but she can't tell me which account ( I only have a credit card with Standard bank) and she wanted to talk over me the whole time. I told her she should ask someone else to call me back and it did not happen.