Standard Bank Canal Walk Smart Card ID time slot not available after selecting a time slot!!!

Item: Standard Bank
Rating: 1
Author: Bronwin B

I purchase an ID on the home affairs website. My time slot was dated yesterday, when I went there, the lady informed me there was no time slot. I went back into my home affairs processing page and now only have an availability at the end of the month!!! I have waited so long and now I have to wait another month again to go have my photos and fingerprints taken. Is there someone that could assist in an earlier time slot as this is not fair at all!!!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

03 May 2018, 11:28

Dear Bronwin

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

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Standard Bank's reply03 May 2018, 11:28

Official

Dear Bronwin

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

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Bronwin B's updateReviewer Update

03 May 2018, 11:32

Good day, Thank you for taking my complaint into account, much appreciated. I hope that I am able to go back to Standard Bank Canal Walk and get this sorted as soon as possible. It is most frustrating when time and money is wasted in this regard. Regards, Bronwin

Bronwin B's update03 May 2018, 11:32

Reviewer Update

Bronwin B's updateReviewer Update

03 May 2018, 15:54

Good day, Is my complaint still a matter of urgency? as I have not received any phone calls or emails in the past couple of hours proving this. Good grief!

Bronwin B's update03 May 2018, 15:54

Reviewer Update

Good day, Is my complaint still a matter of urgency? as I have not received any phone calls or emails in the past couple of hours proving this. Good grief!