Standard Bank Canal Walk Home Affairs - poor service

Hello, I am just following up. Have you been able to find a way you can assist me?

Thank you, much appreciated

I am following up again on this matter, could you please advise how I can get an appointment to visit the Canal Walk Home Affairs passport to get my passport renewed.

I paid the application fees 11 days days ago and have tried every single day sometimes more than once to make a booking with no success, the answer from the online system is that no timeslots are available on every single occasion
.
This state of affairs is completely unacceptable, its very obvious that the online booking system is not working, and as the Hellopeter Team is seems you are unable to resolve the matter either.

Standard Bank Hello Peter Team

Any feedback?

Standard Bank Hello Peter Team

It is now nearly a month and don't have time on my side, I need to make an appointment, can you please sort this out.

Hi

Please give me an update, I need an appointment urgently.

Regards

Will

Dear Hellopeter Team

I have been waiting for a helpful reply since the 5 February, and paid the application fee on the 29th Jan.

Unless I follow up, which I have done five times since starting this enquiry, there is no feedback.

The only response from yourselves is that the matter is receiving attention, but actually, nothing is being done to assist me.

This is a very serious problem, someone in the Canal Walk Branch or who may have control of the system is making the bookings because every available appointment slot is taken before the date is released on the online platform, which means no one can make a booking on the online platform; it has been highjacked.

Thank you. I expect someone to contact me today or at least leave message; if not, I will follow up again tomorrow and every day until I get an appointment. This is a matter of great urgency.