Standard Bank can not solve problems in 15 months .

After 3 years and numerous emails to different branches and departments I got my Building insurance cancelled by Standard Bank. Now I am still waiting for a refund for 3 contractors which I paid 15 months ago regarding a claim , for Standard Bank to pay me the small amount . The Assessor over claimed in his Bill Of Quantities several items and when I tried to help the bank to prevent them from unnecessary losses through false claims, the Chief Claims Manager informed me that more than seven items over claimed was just a small calculation error !! It is now 15 months and I am still waiting for a positive response. Meanwhile I moved forward to Capitec Bank and I enjoy the good service and professional staff at Capitec Bank. I save myself a lot of time and frustrations but I will keep on to try and solve the bad service at SUB STANDARD BANK. They are moving forward to close more branches the way they solve problems.