sL
stephen L

1 reviews | Active since Feb 2013

16 May 2022, 19:39

Standard Bank can not provide safe and secure banking and has been hacked , I'm told I'm 1 in a million , what *******

I had personally reported card cloning and subsequent ***** on my Garage Card account on 10th May immediately 'stopping the card' , subsequent to this on Friday 13th May, transactions were still being allowed to process through the stopped garage card, the cloning has reached a figure of 6 numbers, standard bank does not provide a safe and secure banking service , don't be mislead by illusion your money is safe , I personally am doing by own DIY ***** investigation for standard bank and resorting to provide them with "proof " by going to the stores where the cloned card was used at , providing the bank with photos, transaction copies, even the name and cell number of the ********, this in 2 hours ! what the bank cant do in weeks and months.

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Replies (3)
Standard Bank
Standard Bank's reply17 May 2022, 08:09
Official
Hi Stephen

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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sL
stephen L's update18 May 2022, 04:17
Reviewer Update
day 2 of DIY ***** investigations continued yesterday , while the bank continued to deliberate , I went to the source to open an SAPS ***** case at the source of the first cloned transactions in the vaal area, a garage where my garage card had miraculously been used 2 x for fuel R9400,00 , alas ,the manager was hiding away but I completed a complaint form , whist doing so , my "parked car" was hit by a taxi ( um ? that had rolled forward causing damage of est R 30.000 ) so had to open 2 saps cases and continued toe road trip chasing down a spares franchise (7 stores ) cloned value sales R23.000,00 . Alas not very helpful I was going to the wrong franchise , there were so many to find , so chose a big hit in krugersdorp ( car spares store ) R71.000.00 , the owner was super helpful and provided me with any and all evidence i needed to prove the cloned use of my garage card ..... so in essentially 2 days , 11 hours time and travel about 450km found cloned transactions and evidence , names of perpetrators of the crimes so far a total of R 167,394.00 + 1 mild seizure , I'm epileptic , balance to investigate R100.000.00 DIY to be continued ; question , still think your money is safe with the bank ?
Standard Bank
Standard Bank's reply18 May 2022, 08:59
Official
Hi Stephen

Please note that your  concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
 ***