Standard Bank, Can I have some service please?

I hate the fact that the only way to get service out of Standard Bank is to either escalate with the Ombudsman or write a review here.

I had a ***** case on my Cheque Card all the way back in December 2019. I was abroad at the time and could not collect my new card due to me being 1000s of kms away from South Africa. Given the ***** that took place, my Cheque Card was promptly stopped. Some time later I opened my Banking app and found a new Cheque Card was active on my Account. I was shocked as I had not been made aware that a new one was issued so I promptly cancelled it fearing further *****. It was only when I returned to South Africa in March 2020 at the beginning of the pandemic that I travelled to the Cradlestone Branch and learnt that Standard Bank automatically issues new cards in such instances. The consultant I must say was very friendly and advised me to order a new card and that I wouldn't be charged given that it was a ***** case. The branch closed briefly due to the pandemic and I was never able to collect my new free Cheque Card.

Over a year later I've recently been in touch with Standard Bank over this issue. Its been nearly two weeks since I've been in touch with them and still my emails remain unanswered. I am in desperate need of my cheque card as I've started a new job, which is why I'm writing this review. Escalation is the only language Standard Bank understands. I hope I won't have to go to the Ombudsman AGAIN regarding this matter. Im so sick and tired of the incompetence!

I'm lost and desperate. I really wish we had a banking solution in South Africa that understands basic service. Standard Bank certainly isn't it...