Standard Bank can endanger your life

Standard Bank I have had enough with your service, please release the block on my cheque account, I've got a beneficiary to pay! People are breathing down my neck thinking I've used their money for my own pleasure instead of paying the crypto beneficiary they assigned me to pay. My phone got broken two weeks ago and when I got another phone more than a week ago I was able to revive my apps at Capitec without an issue but to this day standard bank has delinked my profile, been to the branch several times but I wasn't assisted. When you get to the branch instead of them assisting you directly they still call internet banking which doesn't answer anyway, I held on for an hour on the phone until I gave up and went back home(they always blame large call volumes) because staff is working from home, I tried for days while at home to call internet banking, I still couldn't get through then I went to the bank 2 days ago, they called them and they picked up after 40 min, they told me my profile was delinked after phone got flushed while at repairs which I understand, all banks do this for security reasons but once you got your phone back and you visit a branch, they authenticate you and turn back your profile on the spot except Standard Bank! Internet banking authentcated me online and told me profile would be back in 12 hours and I can pay whomever I want to, it's now beenc 48 hours and I'm still waiting! People are threatening me with their money and I can't even refund them because with a limited profile I can't withdraw beyond a certain amount and I can't pay any beneficiary so I currently have money that I can't use and it doesn't even belong to me, this has caused me great levels of stress. Please standard bank sort this out right away, unblock my profile so that I can get rid of money that doesn't belong to me stop putting my life and that of my family in danger, you are irresponsible and heartless. After you release my profile I will do the transaction and close the account immediately, I have had enough, I just want peace of mind. I miss FNB.