TL
Tshego L

1 reviews | Active since Aug 2015

07 Feb 2020, 21:35

Standard bank- Cameron RUTHNUM,Poor service

After countless unanswered calls and emails to Standard Bank’s CAMERON RUTHNUM, we thought escalating the matter to the complaints resolution email would assist. Turns out both are equally useless. We’ve queried the settlement figure they gave us and when we asked questions, all of a sudden we can’t get through to anyone. ********* and unprofessional lot with no sense of urgency.

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Replies (2)
Standard Bank
Standard Bank's reply08 Feb 2020, 03:10
Official
 
Hello Tshego
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply28 Feb 2020, 10:34
Official
Dear Tshego

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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