Standard bank call centre - worst customer service

Standard bank contact centre is the most chaotic there is - I was forced to write this review. I had a nasty experience in the past weeks and it happened again just now...

You'd get put on hold for 14 minutes?! When consultant comes back to give feedback (especially if they don't have solution for your query - they'd drop the phone acting as if it's a mistake!!

And, if they happen to engage - ALL of them ( even if you're transferred to 6 consultants) would say something different from the rest - regarding the issue at hand..as if there's no SOP's!!!

They are the worst - they remind me of a police station when reporting any matter - the idiots behind the counter would keep on calling each other and ask you to repeat what you said!!?

I never spoke to anyone knowledgeable enough to resolve any of my queries first or second time at standard bank contact centre - they really need to look at their recruitment processes....

I wanted funds cleared from a standard bank to a standard bank account!! (second time in a month) consultants tell me different stories!!!

Funny enough, if I paid on my FNB account to any bank - I would easily click 'pay and clear' and funds would be available immediately - but same bank has issues with it's own accounts - my goodness?!!