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Natasja W
1 reviews | Active since May 2015
23 Jun 2021, 11:33
Standard Bank Call Centre Staff Unequipped to deal with a closed account query
I closed my account in 2018 and Standard Bank has handed me over for an outstanding amount on an overdraft facility.
There were no outstanding fees when I closed the account and I am now being harassed by debt collectors on a daily basis.
There is also a debit order from Standard Bank debited to the cheque account monthly. Surely, Standard Bank should know that the account is closed!
I have tried speaking to staff at the call centres, WITHOUT ANY RESOLUTION apart from being transferred from department to department.
I am now over this nonsense. Can somebody COMPETENT in reading with these issues contact me?
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Replies (2)
Standard Bank's replyOfficial
24 Jun 2021, 03:03Hello Natasja
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Jun 2021, 03:03
Official
Hello Natasja
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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***
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Natasja W's updateReviewer Update
05 Jul 2021, 11:08So this is still continuing. I received an email from Colin Kriel, to which I rep****, and sent another follow-up email. No response yet. Can somebody COMPETENT please contact me to resolve this issue????
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Natasja W's update05 Jul 2021, 11:08
Reviewer Update
So this is still continuing. I received an email from Colin Kriel, to which I rep****, and sent another follow-up email. No response yet. Can somebody COMPETENT please contact me to resolve this issue????