Standard bank call centre not what it use to be

1. First call to call centre - held on for 5 minutes and when I got thru the lady on the other side could not hear me clearly - the call broke up badly. Call was cut<br> 2. Second call ( CRD8677) - spoke to a gentleman Shaquil in the Credit card division who could not answer my question and put me thru to a Celeste in general banking - by the time she told me that she cannot assist the call was already on 20 minutes. She put me back to Credit card division and I held on until the call reached 28 minutes and then I put the phone down.<br> 3. Third call (CRV6172) - I held on the line for 7 minutes without any answer....???<br> COULD A COMPETENT PERSON FROM THE CREDIT CARD DIVISION CONTACT ME TO ASSIST ME, please!!!