Standard Bank Call centre - no customer service..!

Worst to no service whatsoever..!! I spoke to 2 ladies at the Internet Banking call centre and was told to hold on. No one came back and I hung up after 30 minutes of wasting my time. Why am I still a loyal customer of Standard Bank after 40 years? Not only did they erase most of the latest sheduled payments on my internet banking site, but obviously had no one who technical enough to sort out the problem at their internet call centre. Such inconvenience and a waste of my time is totally unacceptable.