MT
Molete T
1 reviews | Active since Jul 2020
28 Jan 2021, 17:23
Standard Bank Call centre never kept their promise to call me back to verify banking details.
When I battled to verify the banking details this morning, I called the Standard Bank call centre and Tshepiso answered and promised to call me back but she has not done so. I told her that I needed to make the payment today still and their banking website was not working (for some reason and it said I have exhausted my number of verifications). Still now (after more than 5 hours I am still awaiting her call back! Very unhelpful! As if I did not agree to be charged but not to provide the service at all is a shame.
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Replies (3)
Standard Bank's replyOfficial
29 Jan 2021, 01:40Hello Molete
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Jan 2021, 01:40
Official
Hello Molete
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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***
MT
Molete T's updateReviewer Update
29 Jan 2021, 09:21If Standard Bank was serious about providing the best service possible, they wouldn't have provided such a luck-lustre response as there is no commitment to see what went wrong in providing the service I needed!
I did not pick the phone to waste your time but because your website was failing to verify the account I needed to pay urgently. This was a last resort effort to get the verification so that I can make the payment in time but guess what, I was fooling myself. Your call centre agent (Tshepiso without a surname (because she needs to hide behind the big name of Standard Bank)) failed to return my call meaning that I wasted my time and money to call you in the first place. She could have called and told me that she can't verify the account too or say something to make me believe that she was working on the issue. Instead, she decided to ignore this fool who can't use our useless website because it is not doing what it was supposed to do.
Please stop lying to us by saying you are providing the best service possible because you are clearly not! Failed to respond accordingly on the telephone call and now on HelloPeter! what's the point of responding if you are not interested in solving my issue or even to apologise for that matter? Don't take us all for granted and r respond with a generic message hoping that this will go away!
I did not pick the phone to waste your time but because your website was failing to verify the account I needed to pay urgently. This was a last resort effort to get the verification so that I can make the payment in time but guess what, I was fooling myself. Your call centre agent (Tshepiso without a surname (because she needs to hide behind the big name of Standard Bank)) failed to return my call meaning that I wasted my time and money to call you in the first place. She could have called and told me that she can't verify the account too or say something to make me believe that she was working on the issue. Instead, she decided to ignore this fool who can't use our useless website because it is not doing what it was supposed to do.
Please stop lying to us by saying you are providing the best service possible because you are clearly not! Failed to respond accordingly on the telephone call and now on HelloPeter! what's the point of responding if you are not interested in solving my issue or even to apologise for that matter? Don't take us all for granted and r respond with a generic message hoping that this will go away!
MT
Molete T's update29 Jan 2021, 09:21
Reviewer Update
If Standard Bank was serious about providing the best service possible, they wouldn't have provided such a luck-lustre response as there is no commitment to see what went wrong in providing the service I needed!
I did not pick the phone to waste your time but because your website was failing to verify the account I needed to pay urgently. This was a last resort effort to get the verification so that I can make the payment in time but guess what, I was fooling myself. Your call centre agent (Tshepiso without a surname (because she needs to hide behind the big name of Standard Bank)) failed to return my call meaning that I wasted my time and money to call you in the first place. She could have called and told me that she can't verify the account too or say something to make me believe that she was working on the issue. Instead, she decided to ignore this fool who can't use our useless website because it is not doing what it was supposed to do.
Please stop lying to us by saying you are providing the best service possible because you are clearly not! Failed to respond accordingly on the telephone call and now on HelloPeter! what's the point of responding if you are not interested in solving my issue or even to apologise for that matter? Don't take us all for granted and r respond with a generic message hoping that this will go away!
I did not pick the phone to waste your time but because your website was failing to verify the account I needed to pay urgently. This was a last resort effort to get the verification so that I can make the payment in time but guess what, I was fooling myself. Your call centre agent (Tshepiso without a surname (because she needs to hide behind the big name of Standard Bank)) failed to return my call meaning that I wasted my time and money to call you in the first place. She could have called and told me that she can't verify the account too or say something to make me believe that she was working on the issue. Instead, she decided to ignore this fool who can't use our useless website because it is not doing what it was supposed to do.
Please stop lying to us by saying you are providing the best service possible because you are clearly not! Failed to respond accordingly on the telephone call and now on HelloPeter! what's the point of responding if you are not interested in solving my issue or even to apologise for that matter? Don't take us all for granted and r respond with a generic message hoping that this will go away!
MT
Molete T's updateReviewer Update
29 Jan 2021, 14:15And Standard Bank has now gone dumb as they don't want to respond!
MT
Molete T's update29 Jan 2021, 14:15
Reviewer Update
And Standard Bank has now gone dumb as they don't want to respond!