KP
Khorommbi P

1 reviews | Active since Oct 2020

07 Oct 2022, 15:23

STANDARD BANK CALL CENTRE IS A CIRCUSS /THEY WILL MAKE YOU THEIR LINES FOREVER AND THEAFTER DROP THE LINE ON YOUR EAR .

ON THE 07TH OF SEPTEMBER 2022 I WENT TO STANDARD BANK BRANCH IN JANE FURSE TO CASE OF ***** BY ONE OF THE STANDARD BANK'S CLIENT. THE NAME OF THE STANDARD BANK CLIENT WHO SCARMED MONEY IS ANDRE SMITH WHO OWNS INTABAZWE AGRI PROCESSOR SA PTY LTD, ADDRESS: 10 WARDEN STREET HARRISMITH. ANDRE SCARMED US R30 ,300 WHICH WE PAID FOR ANIMAL FEEDS. HIS ACCOUNT DETAILS ARE AS FOLLOWS: NAME OF ACCOUNT: MANN ABOUT FARMING ACCOUNT NUMBER IS *** WE PUT MONEY IN THAT ACCOUNT ON THE 25/08/2022 SINCE THEN ANDRI BLOCKED US FROM ALL THE COMMUNICATION WE HAD WITH HIM. WE THEN WENT TO STANDARD TO REPORT THE MATTER . STANDARD BANK TOLD ME TO GO TO THE POLICE STATION TO DO AFFIDAVIT THE AFTER I WAS TOLD TO SENT THE SAID DOCUMENT TOGETHER WITH THE PROOF OF PAYMENT TO Transactional*****OpsSA <***>, WHICH WE DID. AFTER I SENT THE EMAIL I WAS TOLD TO EXPECT THE RESPONDS WITHIN TWO DAYS . TWO DAYS LAPSED STILL WITH NO FEEDBACK . I HAVE TRIED TO CALL STANDARD BANK SEVERAL TIMES TO GET FEEDBACK ON THE MATTER WITH NO SUCCESS . I AM SO DISAPOINTED IN STANDARD BANK . WHENEVER I CALL I GET TO SPEAK TO DIFFERENT PEOPLE WHO WILL JUST MAKE ME HOLD THE LINE FORVER . CAN ANYONE FROM STANDARD BANK CONTACT US AND DISCUSS THE MATTER IN BROAD IN ORDER TO RECOVER OUR MONEY .

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Replies (3)
Standard Bank
Standard Bank's reply07 Oct 2022, 15:27
Official
Hi Khorommbi

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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KP
Khorommbi P's update07 Oct 2022, 15:43
Reviewer Update
STANDARD BANK CALL CENTRE HAS THE MOST ANNOYING STAFF EVER. THEY DONT TELL YOU WHETHER THE CALL IS RECORDED OR WHAT, THEY DONT FOLLOW UP ON *****IES AND THEY ARE SO UNPROFESIONAL IN EVERYTHING. EVER SINCE I STARTED DEALING WITH THEM, I HAVE NEVER BEEN GIVEN ANY REFERRENCE NUMBER, WHICH MAKES ME SO MAD BECAUSE I DONT KNOW HOW TO FOLLOW UP ON THE *****IES SINCE I HAV E NO INFORMATION ON IT.
Standard Bank
Standard Bank's reply07 Oct 2022, 16:01
Official
Hi Khorommbi

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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