Standard Bank Call Centre and ***** department is terrible

Standard Bank ***** department is absolutely terrible. I am a new customer got my salary paid in when I tried to make a payment I received an error this was 3 days ago. Phoned the call centre said I need to fo to the branch as there is a branch lock on my account, I live 70km from the branch. Got to the branch according to branch the ***** department out a block on my account. Phoned the ***** department now I suddenly have to confirm my source of income, which no one contacted me for. Been in the branch for 4 hours now and still the block has not been removed. I cannot do anything with my money, no withdrawals no swipes no payments. And all they say is sorry, even disconnected my call. Terrible terrible just want my money and close thos account immediately. Never want to do businesses with Standard Bank ever again.