STANDARD BANK CALL CENTRE AGENTS JUST PASS OFF THE CALL WHEN THEY DON'T WANT TO HELP THE CLIENT!

Item: Standard Bank
Rating: 1
Author: Shelly T

I called Standard Bank Credit Card division this morning to query 2 transactions on my Garage Card. Before I had even finished speaking to the call centre agent she transferred me to the ***** division. AT NO TIME DID I STATE THAT THERE WAS ***** ON MY GARAGE CARD!!!!~

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Replies (1)

Standard Bank's replyOfficial

26 Jan 2020, 06:02

Hello Shelly

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
**********

********** (fax)
***********

Standard Bank's reply26 Jan 2020, 06:02

Official