Standard Bank call centre agent not knowledgable nor calling back as promised.

Spoke to Tshepo. According to him our property that we sold is not yet registered in new owner's name, they are waiting for registration to go through. Problem is that we received confirmation email of registration 4 days ago already. Then he back paddled and said registration office is offline. Phone Cape Town Deed registration office, lady ensured me that they are working online..... When I asked what about occupational rent, as the people are living in the house already, he said he'll have to follow up with the lawyers and phone me back. No call. Tried again, even on his direct number, no answer. Phone 086 number, was told he was in a meeting. Ask for manager, was put on hold, Darian came back saying I can phone him on his direct line, which he does not answer. Finally spoke to manager 'Colleen' who promised to invetigate and phone me back..... Standard Bank blame deeds office, Attorneys blame Standard Bank and we are sitting in the middle....