Standard Bank call centre

Tried to call the standard bank centre, I was asked a lot of questions and sent from pillar to post. This was a simple issue which could have been resolved within few minutes but it took longer than 15 minutes. The call agent were very impatient and did not pay attention to detail. I was referred to a digital banking unit and the person answered the phone and it went on mute. You can feel the wind blowing in the background. I have been banking with standard bank for 12 years, but this is very poor service.