Standard bank Call centre

Day 1: I phoned Standard bank's call centre (before 15h00) just to get Brooklyn branch's number (not on the internet). The call centre agent put me through to Brooklyn branch. It was somebody's office, and the person was not available and there was no option for me to leave a number. Day 2: I phoned the call centre twice and the calls was cut off before I spoke. then I phoned (and went through all the motions/prompts) to ask for a call back. Somebody called me and I said please give me Brooklyn's Standard bank number before you put me through. She put me on hold, after 10:03 minutes I went to the beginning of the prompt line again and the agent disappeared. The next call centre person (after holding another 8 minutes) said to me that I (who work a full day) must just go to the bank, they take walk-ins, and I cannot phone the bank. When I asked then to transfer my call to a supervisor of course my call was cut off. I just wanted to speak to the Standard bank branch in Brooklyn!