Standard Bank - Call Center service Disgustingly frustrating

<p>I had a very small query with a transaction on my account that I needed clarity, I called their call center and held the line for over 45 min per period of time and I think I called them 6 times in one day and even got sick of their background music. So much for a prestige account holder that now does not even have the private line that they had before.......I am utterly frustrated by their service as one spends more money to try to call them while holding and still do not get what you want. They just need to tell us that they do not offer the service anymore rather than telling us they are experiencing high call volumes, that on its own tells you something about their banking service if everyone is calling in.</p>