TM
Teboho M

1 reviews | Active since Mar 2024

04 Mar 2024, 06:33

Standard bank Call center not going through after *******

On Friday the 1st of March 2024, I got ****** around 10pm. They took my phone standard bank card and driver's license. I tried to get help from people to try phone the standard bank call center in order to close my card however all the call center numbers we Googled could not go through.I tried another plan by going to the nearby atm to close the account but still did not get helped because I kept on receiving an error message. I got transport to horrison view but the center was already closed and securities could not allow me in. I went to get helped at westgate mall, It was closed but they understood my problem, opened the door and managed to close the card. On Saturday morning I went to the bank made a new card, and statement. The were transactions that amounted to R2209 that occurred after my card was ******. I am very disappointed with the bank because all the call center numbers were not getting through, this could have been avoided had I received helped on time. The bank really destroyed me emotionally and financially. I no longer have trust in the bank

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Replies (2)
Standard Bank
Standard Bank's reply04 Mar 2024, 07:04
Official
Hi Teboho

Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
TM
Teboho M's update05 Mar 2024, 19:19
Reviewer Update
Please note that I am still waiting for the resolution