Standard Bank Call Center - No Service

I am extremely frustrated with the service received from Standard Bank’s customer call centre.

I spent 1 minute and 59 seconds listening to automated prompts before eventually reaching an agent. After explaining my issue, I was informed that I would need to be transferred to a consultant. I have now been on hold for 25 minutes and 32 seconds and it is still ongoing. I cant put it down because I need my app sorted.

To make matters worse, there is a repetitive recorded message from a woman stating that customers should not call and should simply use the banking app. I am specifically calling as the app itself instructs me to call for assistance.

Standard Bank needs to seriously improve its customer support efficiency and alignment between its digital platform and call centre services.