Standard bank call center and Nicol Way unprofessional and *********** service

<p>Bad Very Experience.</p> <p> </p> <p>I called the lost card service to create a new acrd I asked the lady to send it to NIcol Way branch, I do not know her name(or refernce number) because I deserve a proffesional and effecient service I should not have to follow up with peple to make sure the do their work, that is why they have Quality Assurance which they disclaim in their calls(trust me, it is LIE) and Managers to do that for them. SO the lady took down the details and did not make my transaction, so I went in at Nicol way becasue when I tried callinf their IVR was giving me hell.</p> <p> </p> <p>when I went in Tiny Modise at the branch, checked on the system asn asked me where i opened the account, to which I was suprised as the system should answer. she them proceeded to look at her system which by now I am convinced she does not understand, because she sent me to randburg to collect my card. When I arrived there I found out that was my card I received when I first took the gold card. At this point I was not happy becasue I asked her over 3 times to call Randburg because they had not sent me an sms to collect the card and she insisted that it was a sure thing.</p> <p> </p> <p>To SBSA please make sure this event is attended to; I lost 2 hours of my day because not 1 but because 2 of your employees in different departments were not competent. It is sad becasue we as custmers pay for the services and expect the best from you.</p>