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Stuart H

1 reviews | Active since Sept 2015

02 Oct 2018, 09:39

Standard Bank Call Center Absolutely Useless

Try calling their absolutely useless call center ........ ?? You hold on forever and a day!!! I'm so sick and tired of the "High Volumes" excuse..... Big organisations should be able to cater for high volume spikes. Any call hold period exceeding 2 minutes max is poor to useless service.

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Replies (1)
Standard Bank
Standard Bank's reply02 Oct 2018, 10:21
Official

Dear Stuart

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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