eM
eugene M

1 reviews | Active since Jun 2016

29 Sept 2017, 16:00

STANDARD BANK CALITZDORP.....TIRED

Our local Standard Bank has been OUT OF ORDER since this morning. I checked at 15h00, and it was online! IT FRIDAY, MONTHS END......( So the qeues in our "one horse town" are endless. I simply want to make a deposit into my account. The DEPOSIT SERVICE does not work. Inside I went.At the Info-desk I was told to make a more expensive cash payment at the Tellers,OR WAIT FOR THE LADY TO COMPLETE HER DAYS WORK ON THE COMPUTOR.So will Standard Bank cover my extra charges ( including penalties for insufficient funds), OR PLEASE FIX THE ATM SO THAT CUSTOMERS CAN DEPOSIT CASH. Or am i to drive 47KM to Oudtshoorn tomorrow? Have mercy!

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Replies (2)
Standard Bank
Standard Bank's reply02 Oct 2017, 07:56
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply02 Oct 2017, 16:07
Official

Dear eugene malan

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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