SW
Sylvanna W

1 reviews | Active since Sept 2015

08 Nov 2019, 20:20

Standard bank Cafe Blue OR Thambo International

Cafe Blue Lounge was not what I expected it to be. All the items in the fridges was room temp including the fruit salads. I assume fridges was not working. The coffee bar had no ice, making the experience even worse along with the fact that I couldn’t enjoy any cold beverage. The staff are rude and I felt like I was not welcome. OVERALL VERY POOR EXPERIENCE!

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Replies (2)
Standard Bank
Standard Bank's reply09 Nov 2019, 10:17
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply14 Nov 2019, 14:35
Official
Dear Sylvanna

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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