Standard bank - Businesses need to opt out ASAP because we dont matter to std bank

Standard bank foreign trade department is the worst and i dont advise businesses to work through them as there processes make no sense and at the end it costs business additional fees through the banks idiotic procedures..

1. I submitted my BOP form around two weeks ago and nobody called to say that submission was incomplete as i missed the invoice.

2. When i did follow up i was advised to send it to one of the staff. When i sent it to the staff he advise to send it to ftscentralgauteng....

3. When i sent it to FTS email. I call three times a day or two after and the payment is still not registered on the system.

4. I explained the the call centre agents that this is an international payment and it needs to go off asap so i need to confirm rates asap. They tried looking for the email but cannot find it. I asked whats the quickest way to get this payment REGISTERED BECAUSE I NEED IT TO GO OFF ASAP !!! all of them have said they will escalate it and get back to me to which they havent.

5. When a submission goes to FTSCENTRALGAUNLTENG. It appears to go into the black hole of the universe where nobody can find it and work on it urgently.

6. If no senior in the bani can look out for businesses in this instance of urgency then i dont think any business should deal with standard bank. There services are pathetic. I will make my story well known so others do not suffer the same as myself.