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delangefranco.fdl delangefranco.fdl

1 reviews | Active since Mar 2009

04 Nov 2016, 09:22

Standard Bank Business Ucounts EPIC FAIL!!

<p>I love Standard Bank and their services and was super excited when they announced the Business Ucounts reward programme recently! Unfortunately it is all the way downhill from there:</p> <p>I went to their Centurion Business Branch to collect a Business Ucount card only to discover that Centurion never ordered any! How do you launch such a huge thing and do not prepare for it??</p> <p> </p> <p>Feedback on this issue is simple; I have now to revisit the branch again at my cost of time and petrol and have to accept their convenience of an apology.</p> <p> </p> <p>As if this is not enough my very first debit order is scheduled for the 5th of Nov, being a Sat this was supposed to roll over to Mon the 7th. I received a sms today the 4th of Nov at 9:00 stating that the debit order processed failed?? What the hell??</p> <p> </p> <p>When you try and phone them I have to go through multiple security questions of which I do not always carry all the company reg docs with me, this is insane!</p>

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Replies (4)
Standard Bank
Standard Bank's reply04 Nov 2016, 15:35
Official

Good day Franco

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply07 Nov 2016, 08:33
Official

Good day Franco

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply07 Nov 2016, 15:34
Official

Good day Franco

As per your discussion with our UCount department we trust that you are satisfied with the final outcome.

Thank you for your loyalty and support.

Best Regards

Complaint Resolution Centre
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delangefranco.fdl delangefranco.fdl's update08 Nov 2016, 11:37
Reviewer Update

Thank you Standard Bank for not only sorting me out online but also going the extra mile to deliver my Business Ucount Card to my home - special thanks to Tebogo my business bank manager for the delivery!