1 reviews | Active since Feb 2013
Standard Bank Business service delivery are one of the worst experiences i have ever had.
I have two areas of complaint.
1. Service Delivery of the Assigned Business Bankers. When i opened my new Business banking account i was advised that it would take 3 months before i can apply for a cheque Card. I opened the account on the 28 November 2017 and after multiple times requesting this i am still waiting for this Card.
2. Debit Orders I have a canceled debit order that keeps on debiting even after i canceled my services with the provider. Now i get charged R150 every time because i let it bounce. I requested multiple times they must remove the debit authority from my account for this user and it cant be done. Yet i send a Email to the Business bankers, Online banking call center to reverse this debit order and my mail is only being read and nothing done with it that result in another R150 deduction. I had beter service at FNB with no problem in getting a Cheque card the following week after opening the account.
I would like my account credited with this cost where i requested them to reverse this debit order due to the company has no right to debit my account as the contract was cancelled with them.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Michiel
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Michiel
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for your message.
On my email response to this matter, I did provide information of how the bank can assist you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for your message.
On my email response to this matter, I did provide information of how the bank can assist you.
Kind regards
Clint Petersen
Complaint Resolution Centre
***