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DIANE F

1 reviews | Active since May 2011

25 Jan 2024, 13:54

STANDARD BANK BUSINESS SEEMS TO HAVE MOVED 1000 STEPS BACKWARDS

STANDARD BANK BUSINESS. OMW - extreme pain to get any joy from anyone. Told to phone one number - moved to another - and then another - and at each one I had to listen to the boring drone of the same message!! Talk about wanting to throw yourself off a balcony!! And at the end of it all, they will not answer a simple question about paying OFF (I'm not asking for money) a Revolving Credit Loan and if the facility would remain in place even if paid in full. General question - I wasn't asking for specific info - I just needed direction as to what I needed to do. Standard Bank, please train your people to use their own initiative for goodness sake. 45 minutes later - I want to pay you and I'm none the wiser. Maybe if they were back at the office, they could ask a manager before saying they can't assist. Pathetic

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Replies (1)
Standard Bank
Standard Bank's reply25 Jan 2024, 13:59
Official
Dear Diane, 

Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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