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ntokozoever N

1 reviews | Active since Oct 2014

31 Jan 2025, 08:54

Standard Bank business poor service

They Froze my business bank account even though I submitted the relevant documents. I could never get hold of the Banker or anyone who could help. Now my business is stuck and I cannot make business transactions…

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Replies (5)
Standard Bank
Standard Bank's reply31 Jan 2025, 09:03
Official
Dear Ntokozo, 

Thank you for contacting us for assistance.

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team of business bankers will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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nN
ntokozoever N's update31 Jan 2025, 09:46
Reviewer Update
My life is in limbo. Please sort it out asap
nN
ntokozoever N's update01 Feb 2025, 09:14
Reviewer Update
I am still waiting for Standard Bank to get back to me after calling them 10 times and not being able to get through to the banker. It seems like my issue is not important enough; perhaps because I’m not making millions and millions a month. My account is still frozen and my business is at a standstill. This is the worst service I’ve ever got from a financial institution. Your disrespect is evident….
nN
ntokozoever N's update01 Feb 2025, 09:18
Reviewer Update
Furthermore,
Standard Bank business staff have no idea what to do and how to escalate matters. Or perhaps they don’t want to. It's shocking…
Standard Bank
Standard Bank's reply01 Feb 2025, 15:16
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously . We will revert with feedback as soon as possible . We appreciate your patience. Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
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