Standard Bank Business Online

Standard Business Online shocking service. Spent over 2 hours on the phone to their Call Centre yesterday and another hour today so far only to hear "we are experiencing high call volumes". This seems to be the norm all the time. I am unable to do any transactions and it impossible to run a business with this lack of service. I even tried to email them yesterday and received an automated response "Please be advised that Palesa Shokgolo will be attending to your request". Where is Palesa Shokgolo??? Where is anyone??? It appears there is no one working in this department. Unacceptable service for which we pay dearly.