LS
Lauren S

1 reviews | Active since Apr 2012

11 Mar 2015, 14:48

Standard Bank Business Online

Earlier this year I arranged for my account to be set-up with own transfers. When the limits were set-up I was meant to be able to transfer from my current to call and from my call to my current account.<br> i went over the form with the person at Standard Bank.<br> When the limits were sorted out it turned out I was only able to transfer the one way and not both ways. I then got it sorted out. I am now unable to again do own transfers out of our call to our current account. I have an urgent overseas payment that I needed to get done but can't because of this.<br> -<br> Another note is that recently business online changed their import and export functions - they said it was only for excel. - lo an behold while doing my wages i found it it was import and export of ANY file. Needless to say due to their lack of information i had to painstakingly load each persons wages (note I called into their call centre and was told that there was a 24 hour turn around to get this sorted and it could not be sorted immediately)<br> -<br> The above are not the only issues i have recently had with standard bank.<br> -<br> To say that i am unimpressed by their service is an understatement.

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Replies (1)
Standard Bank
Standard Bank's reply12 Mar 2015, 12:37
Official
Hello qfrfinance,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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