Standard Bank Business NO service

We instructed closure of a business account (Standard Bank) and transfer of funds to a liquidation account (Standard Bank). 16 SIXTEEN days ago! After numerous phone calls, visits to the bank, numerous emails, even to Complaint dept, there is still no progress (only a reference number). There seem to be no interest, no responsibility, no loyalty to the bank or the customer, just a very relaxed attitude. After about 20 or more phone calls, we managed to speak to Tebogo Mokwana, (Banker Relationship, Portfolio Enterprise Banking), his response is: no problem, he'll discuss it with Poppy le Roux and reply with the outcome. We then phone him because he didn't call back as promised, no answer. We phone her, no answer. We visited the manager of Hatfield where the new account is, he committed to contact Mr Mokwana. No response. When we visited the Menlyn business branch, they informed us the Mr M is on leave and there is no one else to assist there, we have to send emails, which we did. We phone...we ask politely...we send emails ...what more do we need to do to solve the issue??? The process is stuck because of the lack of service from Standard Bank.