AS
Alison S
1 reviews | Active since Sept 2011
23 May 2025, 10:15
Standard Bank Business Custer Service terrible
Std Bank sent me an SMS to tell me they'd emailed me about our Trust & were threatening to suspend the account. I Do not know what they need & have repeatedly phoned. My account manager never gets back nor does her boss!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 May 2025, 10:40Good day Alison,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 May 2025, 10:40
Official
Good day Alison,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Alison S's updateReviewer Update
23 May 2025, 10:57Thank you for the quick automated response - which doesn't promise to resolve the issue! I did get hold of someone (I had to call them, no one got back to me) - seems that I do not have an issue with compliance on this Business account, so not sure why Std bank is sending me threats to close my account!
AS
Alison S's update23 May 2025, 10:57
Reviewer Update
Thank you for the quick automated response - which doesn't promise to resolve the issue! I did get hold of someone (I had to call them, no one got back to me) - seems that I do not have an issue with compliance on this Business account, so not sure why Std bank is sending me threats to close my account!
Standard Bank's replyOfficial
23 May 2025, 11:10We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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Standard Bank's reply23 May 2025, 11:10
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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