Standard Bank Business Card Collection and delivery fee.

Dear Standard Bank Team,

I hope this message finds you well.

I am writing to formally raise a concern regarding my recent experience with your services. I have been a loyal client of Standard Bank for many years, and have continued to support the bank even during challenging situations, including instances where *****ulent transactions occurred on my account.

Recently, I opened several new business bank accounts with your institution. I received SMS notifications advising me to collect my bank cards from the branch. I made the effort to visit the branch on Saturday, only to find that there was no dedicated business banking service available. Instead, I was required to join the personal banking queue.

With only two consultants assisting in the card division, the waiting time was excessively long. Unfortunately, I was unable to remain in the queue due to time constraints and had to leave without being assisted.

Given this experience, I kindly request that Standard Bank arrange for all my business bank cards (5 in total) to be delivered to me at no charge. The current delivery fee of approximately R160 per card, totaling nearly R1000, is unreasonable under the circumstances.

I value my long-standing relationship with Standard Bank and would prefer to continue banking with you. However, experiences like this are discouraging, and I trust that you will take my concerns seriously and provide a fair resolution.

I look forward to your prompt assistance.

Kind regards,