PT
Precious T

1 reviews | Active since Jan 2014

08 Nov 2024, 01:41

Standard bank business can go to hell, they work with ****mers

i have a business account with Standard bank and i had a possible ***** on my account of which i called my banker , even the manager- marcia.naicker *** from COJ was not bothered 😡😡 business so that a transaction can be stopped i realised in 5 minutes that something is wrong. what is disturbing me is that i even called the ***** line at 16:48 and they only returned my call after 17:22 . i could see that the money was not yet authorised as per my online banking app. i have proof of call logs even the manager sent me a message as i was calling her non stop and she just said “ please text “ i did and nothing was done ,no aknowledgement . my banker is the most useless person. why have a banker that can’t even assist you when you have a problem ?? i have had the account for a while and no one has ever even called me to offer other services what type of a bank is this ? 22K was taken from my account 😡😡😡 . i sent a message to this lady Marcia Naicker Role: Manager,Enterprise Direct Email address: ***. my banker is Keitumetse Masole. i have proof that

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Replies (4)
Standard Bank
Standard Bank's reply08 Nov 2024, 07:00
Official
Dear Precious Thusi, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
PT
Precious T's update08 Nov 2024, 10:24
Reviewer Update
Good Day , it’s 10 am and i was hopping that my banker could have called me by now. even the manager as i sent her a message yesterday. i’m extremely disappointed with how i being treated. maybe i must change my bank
Standard Bank
Standard Bank's reply09 Nov 2024, 08:34
Official
Hi Precious

We will follow up and get back to you.  We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 
PT
Precious T's update18 Nov 2024, 11:06
Reviewer Update
i’m still waiting for feedback. till todays my banker hasn’t called me. i went to know the process of removing her as my banker. i’m fed up 😡😡